Payment
No, we do not charge any extra fees or fuel surcharges. The listed price is the price you pay. Including tax.
We understand that you may not have a printer handy when you’re traveling so it is not necessary to have a printed copy. However, we require that you show ID matching your reservation and also the Order # that is immediately emailed to you after you make your reservation.
Please contact us to get the latest information on your desired trip.
You can not pay for your trip online via our website. When you agree with our deal by email, chat, calling… we using any major credit, charge or bank card, or by Paypal. Remember, you don’t have to sign up for a Paypal account if you’re using a credit card.
Just complete the booking form on this page and press send require, our team will contact with you asap.
Preparation
Wear whatever is comfortable. It is recommended to have a sturdy pair of broken-in trail shoes, boots, or sneakers. It is preferable to dress in layers and wear clothing that will wick away perspiration and keep you dry and comfortable
Not much, remember our trips are all inclusive. We do suggest you bring appropriate clothing to fit the season and a day pack to carry extra snacks and water.
Your taxi driver will be waiting for you immediately outside of the arrivals hall, holding up a sign with your name on. If for any reason you can’t find him, just call us on the hotline number shown at the top of the page, and we’ll help you to locate him.
When you book, please make sure you give us your mobile phone number, Whatsaap or viber account and that it is on and working, so we can call you if the driver can’t find you!
No problem, our driver will wait, as long as it takes, and we WON’T charge you a waiting fee for any delay up to five hours, unlike other taxi services. If you’re arriving at the airport, please make sure we have your flight number, so we can track the progress of your flight and notify your driver of any long delays. If your flight is delayed, or you miss it, please get in touch to let us know.
Reservation
You must call 72 hours ahead of your scheduled tour for a full refund. Within 72 hours you will assess a $35 termination fee. There are no refunds for cancellations within 24 hours of your tour, or if you decide not to show up.
Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours.
Vehicles
- Basic sedan: accommodate not more than 3 adults and driver.
Our cars: Chevrolet Cruze, Huyndai Accent Blue, Toyota Vios - SUV (Sports Utility Vehicles): accommodate about max 5 adults and driver. Which were designed to go over rough surfaces or off road.
Our Cars: Toyota Fortuner - MPV (Multi Purpose Vehicles): carry around 5 adults and driver.
Our Cars: Toyota Innova, Kia Caren - VAN: accommodate about 10 – 12 adults and driver.
Our Cars: Ford Transit, Mercedes Benz Sprinter, Toyota Hiace
We normally provide either basic sedan, Minivan (7 seater cars) or Van (12/16 seater mini-buses).
Please book the right type for your needs – and we’ll make sure the car provided has plenty of space for you and your luggage. Don’t forget to tell us if you have a large amount of luggage or sports equipment! We give recommendations.
Weather
We do hike in the rain, snow, wind and any other weather conditions that nature decides to throw at us. After all, we’re going on adventures! If the weather is unsafe for any reason, the trip will be changed or postponed. You will be notified the week of your trip if there are changes due to weather.